Return Policy
We strive to ensure your satisfaction with every purchase from our eBay shop. If for any reason you are not completely satisfied with your order, we offer a 30-day returns policy starting from the date you received your items.
Initiating a Return:
To initiate a return, please contact us through eBay messaging, and our customer service team will guide you through the process. It's important to keep proof of postage for your records.
Return Conditions:
All returned items must be in their original, saleable condition, including all packaging materials, tags, and accessories.
For hygiene and safety reasons, we are unable to refund or exchange products or cosmetics that have been removed from their original packaging or show signs of use unless they are faulty.
Please include a detailed explanation for the return to help us process your request efficiently.
Return Processing:
Once we receive your returned item, please allow up to 10 working days for the return to be processed. Refunds will be issued to the original form of payment method used for the purchase. Please note that it may take an additional 5 days for the refunded amount to reflect in your account.
Free Returns for Faulty Items (UK Only):
Customers in the UK are eligible for free returns for faulty items. Please contact us for further assistance regarding faulty products.
Exclusions:
Items not returned in a saleable condition may not be eligible for a refund. We reserve the right to refuse returns that do not meet the above criteria or if the return policy is abused.
Confirmation:
You will receive confirmation via eBay messaging once the return transaction is complete.
If you have any questions or concerns regarding our return policy, please don't hesitate to contact us. Your satisfaction is our priority.
Initiating a Return:
To initiate a return, please contact us through eBay messaging, and our customer service team will guide you through the process. It's important to keep proof of postage for your records.
Return Conditions:
All returned items must be in their original, saleable condition, including all packaging materials, tags, and accessories.
For hygiene and safety reasons, we are unable to refund or exchange products or cosmetics that have been removed from their original packaging or show signs of use unless they are faulty.
Please include a detailed explanation for the return to help us process your request efficiently.
Return Processing:
Once we receive your returned item, please allow up to 10 working days for the return to be processed. Refunds will be issued to the original form of payment method used for the purchase. Please note that it may take an additional 5 days for the refunded amount to reflect in your account.
Free Returns for Faulty Items (UK Only):
Customers in the UK are eligible for free returns for faulty items. Please contact us for further assistance regarding faulty products.
Exclusions:
Items not returned in a saleable condition may not be eligible for a refund. We reserve the right to refuse returns that do not meet the above criteria or if the return policy is abused.
Confirmation:
You will receive confirmation via eBay messaging once the return transaction is complete.
If you have any questions or concerns regarding our return policy, please don't hesitate to contact us. Your satisfaction is our priority.